Terms & Conditions
All Project Metal pieces come with a 12 month warranty. Items will be assessed upon return and a credit note or full refund will be given for any manufacturing faults. Warranty does not cover general wear and tear or miss treatment caused by the wearer.
A credit note can be offered for change of mind within 4 weeks of purchase. This excludes any pierced jewellery in which we have a strict no returns policy due to hygiene reasons, unless the item is faulty.
Unfortunately we cannot offer a resizing service, so please be careful when choosing your design and size. As stated in the item descriptions, we recommend you have your finger sized professionally by a local jeweller before purchasing a ring, or alternatively, you can order a finger sizer from us which will arrive within 3 business days. Please remember, thicker bands often require an extra half size.
We understand that purchasing a piece of Project Metal jewellery is an investment, so please do not hesitate to contact our team at firstname.lastname@example.org if you have any questions or queries in relation to a return or in the lead up to, or after your purchase.
We are here to help and want to ensure that our jewellery becomes an important part of your story.